■ If the item was pulled from a gacha set
・Restart the app and check again.
・Access the corresponding gacha’s details page and tap List to confirm the item type.
E.g. If you cannot find the "Tropical Face Paint" item from the "Southern Paradise" gacha set, please try the following:
1. Access the Southern Paradise gacha details page. Tap List and select the corresponding gacha category, i.e. island, hom, or livly.
2. Look for Tropical Face Paint and confirm its item type. (In this case, the item type is "skin".)
3. Find the item via /item > Hom > Accs > Skin.
■ If the item was purchased from Yami Shop
・Tap on the item in Yami Shop and confirm its item type (displayed under the thumbnail images).
・Look for the item under the corresponding item type’s tab in /item > My Items.
■ Go to My Items
・Items in /item > My Items > All are displayed by order of acquisition (newest to oldest) by default.
*You may use the Sort/Filter function in the top-right corner of the screen to find your item.
■ If an error occurs during a purchase/gacha pull and it is not clear if it was successful
・Please contact us via the in-app Contact Us form. You can access the form by tapping Other from the Submenu found at the bottom right of your island screen.
We regret to inform you that a gacha pull history page or purchase history page is not available. Should you have any issues regarding purchases, please contact us.