If your screen freezes when data is loading, or data cannot be loaded properly and the app closes when you try to play Meta Livly, it may be due to the following reasons:
・Memory/CPU Overload
・Insufficient Storage
・Network Environment
◆ If the app suddenly crashes due to insufficient specifications
If you cannot update the app because you are using an older device, etc., the app may force quit due to insufficient specifications in your device. Such issues may be prevented by reducing the load of the app on your device.
▼ Possible Solutions
・Delete your cache
→ Title Screen > Settings Icon > Clear Cache
・Close all background apps
→ Some apps automatically communicate in the background even when you are not actively using them. Memory space can be freed by closing those apps.
・Delete unnecessary widgets (Android)
→ Widgets are another factor that can overwhelm your smartphone's memory.
・Install a memory cleaner app
→ These apps are designed to remove excess data from your device's memory and free up space. Since the memory of your device increases every time applications are launched, freeing up memory on a regular basis can lighten the operation of your device.
◆ If your storage capacity is insufficient
If you are lacking in storage space, the app may automatically force quit. Please make sure to check that you have enough empty storage on your device in order to run the app.
▼ Possible Solutions
・Uninstall any apps that you are not using
・Transfer your photo or video data to a separate medium such as an SD card
◆ If there are issues with your network environment
There are cases where the app force quits (freezes) due to changes in your network environment while running the app. Please check the communication speed and speed limits of your device with your contracted service provider.
▼Recommended Usage Environment
・Use the app without any limits on communication speed
・Use the app under an online environment (Wi-Fi/4G/LTE)