FAQ

▼Must Read

• Regarding inquiries
• On prohibited actions
• Recommended Usage Environment
• On uploading pictures to SNS and producing goods

▼Account Registration/Data Transfer

• How do I set up data transfer/account linkage?
• How do I withdraw from/uninstall the app?

▼On Purchasing CC

• Why can't I purchase paid items?
• Is there an expiration date for CC?
• How do I confirm email receipts/purchase history [iOS]?
• How do I confirm email receipts/purchase history [Android]?
• How do I take a screenshot?

▼Before Contacting Us

• I can't see the SD in my wallet I sent from Meta Livly.
• Where can I learn more about Digital Data Lab?
• Do Research Prizes have expiration period?
• Why did my Outfit Data submitted to Digital Data Lab disappear?
• Why are the scores of Outfit Data in Digital Data Lab keep changing?
• I am having trouble finding one of my items. What do I do?

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